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Services

With a commitment to always provide our customers with high quality IT products, always make sure the device is derived, clear origin as required by investors to increasingly create customer confidence. Moreover, to ensure systems, IT equipment by our company provided  highest efficiency, with the highest life expectancy in specific environmental conditions in Vietnam, our company always give investors the equipment warranty plans and technical support needed in each specific conditions optimal requirements of the customer to maintain the best condition of the equipment during its operations.
With the equipment provide by us not only belong the warranty process but also that each project we also have the warranty process and technical support optimal individual upon request of customers. Below we show the detail about the warranty services and maintenance of IT equipment provided by us.
MAINTENANCE SERVICE

A computerized information system should be monitoring and checking in frequency regulation. The checking periods are shorter or longer depending on the load density and importance of each device in the system. We are proud to be a company has much experience in the field survey carried out planning and maintenance for all system sizes as well as rich in variety. We undertake all maintenance work such as maintenance from the smallest PC, printer ... to high-end tasks such as maintenance of Server, Mini, and mainframe runs under many operating systems and different platforms, devices such as high-end networking equipment, or backup strategies, protected data.

  • We ready receive to implement the entire contract about warranty, maintain, and prepare the informatics equipment.
  • High-educated and experienced technical staff.
Through many years, warranty-maintain- repair service of our company satisfy the choosing of the customer and be consider as the company has the best service.

WARRANTY SERVICE

During the system warranty valid, to ensure the system operate with the high effect and low break down. In each of period, the technical staff & maintenance warranty will check the technical, the situation of the equipment and maintenance for the equipment.

In case of necessary, we will recommend as well as the adjustment process ... to ensure the system always works best with the situation.

SUPPORT AFTER TIME WARRANTY

In order to prove our responsibility about our products and services, we commit to technical support to customers for the system that we provide to help operate and efficient extraction system long term.

We will provide a technical support team is highly qualified to support with the highest efficiency.

Some of ways for technical support:

  • Telephone
  • Email
  • Attend training courses, seminars
  • Others

Contents:

  • Consultation  face to face
  • Remote to checking the system and fix it
  • Upgrading firmware (if any)
  • Document update technology
  • The others problem

Location:

  • At the center and branch of after sales service.
  • Hotline.
 

GEN SYSTEM JOINT STOCK COMPANY
391A Nam Ky Khoi Nghia Street, District 3, HCM city
Tel: (+84) 28 3848 3638 - Fax: (+84) 28 3843 5522
Email: info@gensys.com.vn